It doesn't have to be a conspiracy to not be a coincidence. In the USA, you either graduate from a short list of schools or you will find an impenetrable ceiling in government agencies and in many corporations. That short list doesn't have all that many graduates. Of course they all think alike and act alike and they all know each other. And half of them graduated with the "gentleman's C".
I got interested in the videogaming business yesterday, because I took some developers to task a bit on an open forum due to some simply awful changes they had made in a game I sometimes play. I think the regulars here know I can get fairly rough without being a bit impolite, and I made it quite clear they had failed badly in my opinion. I even went so far as to say they had similar content to free to play Korean games and implied strongly they didn't have any added value over such in their newest release. They got upset and closed the discussions. So I started looking into the "leadership" at Activision.
Lovely example of everything that is wrong about American business. Here's some beautiful quotes from the CEO, Robert Kotick:http://arstechnica.com/gaming/news/2008 ... ant-it.ars
The games Activision Blizzard didn't pick up, he said, "don't have the potential to be exploited every year on every platform with clear sequel potential and have the potential to become $100 million franchises---
IOW, forget new games, we want to beat the old ones to death because it costs less and we have less development to do.http://spong.com/article/18838/Activisi ... -Even-More
Bobby, however, is not one to mince words. "And Tony, you know if it was left to me, I would raise the prices even further."
This was in response to a question about high price points during a time of economic stress on the customers.
This is absolutely classic "who cares about customers, there's plenty of them" actions. So what is the result of this a few years down the road?http://www.pcworld.com/article/243465/w ... _year.html
Activision Blizzard lost around 800,000 subscribers in its latest quarter—a drop from 11.1 million to 10.3 million subs worldwide
If you don't know their pricing, that's a MINIMUM of 30 million dollars a month they've lost in dropped subs to ONE game over two years. I could have given a dozen other quotes from this character, like the one about "developing games should not be fun" and a lot of stuff about how selling games is exactly the same as selling Tide, but that's enough to show he thinks customers are something he's owed, not something he earns. People keep tellling me about an "entitlement" generation, OK, when did US business decide that they had an entitlement to customers? Think about it that way, it explains a lot, doesn't it? And that article underestimates the actual loss by quite a lot, time played is a much more important factor than mere subscriptions, and that figure is down by about 50%. If the next expansion of WOW is as bad as the last one, they'll be knocked off their pinnacle before the year is out, doubtless crying over "bad economic conditions". Funny how they didn't have any of that from 2006 thru 2009, eh?
Refusing to build a relationship to a customer means they'll go somewhere else, and pretty often that somewhere else is not a US company, in this global world.